Laulea.ca (the “Website”) is owned and operated by The Luxus Group (“Luxus”). Any use of the Website or its contents or both is subject to the following policy.
OVERVIEW
Last revised May 12, 2011
The Luxus Group is a professional management company connecting lifestyle benefits with financial rewards. Luxus was established in 2007 with its inaugural division Luxus Vacation Properties, a Luxury Real Estate Private Equity Group. Luxus Developments was launched in 2013. The collection, use and disclosure of personal information are a critical part of our business. Protection of all information collected is of the utmost importance to us.
In this policy ‘Luxus’ means The Luxus Group, Luxus Developments and its affiliated companies. The words ‘we’ and ‘Luxus’ do not include third parties involved in the delivery of services, however we have requested that all parties associated with The Luxus Group abide by the terms of our Privacy Policy.
This Privacy Policy describes the type of information we collect and receive, the policies and procedures we have established for its use and storage, and our policies for sharing certain types of personal information in specific limited circumstances. This Privacy Policy may be amended from time to time. Notice of change is given by posting our revised Privacy Policy on our website at laulea.ca and continued use of the Luxus services shall constitute consent to the changes to the Privacy Policy. An up-to-date version of this Privacy Policy may be obtained on our website, or by e-mailing us at info@luxusgroup.com.
WHAT IS PERSONAL INFORMATION
“Personal information” is information about an identifiable individual. This includes any information which can be linked to an individual’s identity, such as name, age, gender, occupation, contact information, financial information and other information. It does not apply to the information of non-individuals, such as corporations and other business entities and, generally speaking, to business contact information of individuals.
THE TYPE OF INFORMATION WE COLLECT AND RECEIVE
Luxus collects personal information in order to establish and maintain responsible business relationships (administration) and to provide ongoing service. Personal information is used to manage and develop our business operations and marketing activities (optional). Information on Luxus Partners is collected to meet both legal and service delivery requirements.
There are several ways that you may provide us with your personal information:
- By becoming a registered Partner or Owner in a Luxus product or service (i.e. Luxus Vacation Properties Limited Partnership).
- By filling out a form on our website (laulea.ca) so that we contact you as a broker, potential buyer, or to keep you informed.
- By personally requesting information on our Company, contacting us via email, phone or in-person or by providing your contact information through an organized networking event or activity.
- By contacting us via email, phone or in-person.
- Requesting information through a current Luxus Limited Partner (i.e. Referral).
Log Data
Log data consists of IP addresses and information generated by cookies, and other details about a visit to a website, such as the time of the visit and the type of Web browser used. Log data is collected passively and is not personally identifiable. Log data collected supply us with aggregate information about the number of visits to different pages on our site. We use this information only to improve our site and service.
Cookies & Google Analytics
Cookies - Cookies are information files that a server places on your computer when you visit a website. Cookies expire after a period of time and are not used for personal identification. You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though some functionality may be restricted. You should visit your browser's help menu for more information on how to control or refuse cookies. Some opt-outs have been also provided below.
Google Analytics - Laulea.ca uses cookies, or anonymous identifiers, to collect anonymous traffic data that assists us with web analytics, which helps us analyze how users use our Website and better market to our audience. The cookies collect information retrieved via Google Analytics and is used to evaluate users’ activities on our Website in order to improve our content and overall user experience. You can opt-out of Google Analytics using a currently provided opt-out tool or find out more information on how Analytics Safeguards Privacy.
Google AdWords, Remarketing and Demographic & Interests Reports
Google AdWords - A tracking cookie is placed on your browser after clicking on an ad. We use this to measure conversion and review performance of our ads. This cookie does not disclose a user’s personal information.
Google Remarketing – A cookie may be placed on your computer which helps us serve our ads to you at a later time. These ads will be served using cookies on third-party sites in the Google Display Network and when you search on Google using the keywords associated with our site. When creating a remarketing list, we will not use sensitive information about visitors or create ad content with implied knowledge of personally identifiable or sensitive information. Users can opt-out of this feature and manage their settings by using Google Ads Settings.
Data from Google’s Demographic & Interests Reports is used with Google Analytics to better understand and market to our audience groups. The information collected is anonymous and does not provide us with personally identifiable information.
HOW DO WE OBTAIN CONSENT
We ask for consent to collect, use or disclose personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
We assume your consent to continue to use and, where applicable, disclose personal information that we have already collected, for the purpose for which the information was collected.
We will ask for your express consent for most purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask customers to provide their consent in writing by signing a consent form.
WITHDRAWING YOUR CONSENT
You may also withdraw your consent with respect to the use of your personal information for the purposes described in our Privacy Policy at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at info@luxusgroup.com., and providing us sufficient personal identifiers so we can act effectively on your request. You are given the opportunity with each email newsletter correspondence we send, for updates and additional marketing information, to remove yourself from our email contact list.
THE POLICIES AND PROCEDURES WE HAVE ESTABLISHED FOR ITS USE AND STORAGE
Personal information collected by Luxus is stored in Canada. Should any personal information collected by Luxus be transferred outside of Canada for storage purposes, Luxus will inform all affected persons within a reasonable amount of time.
Luxus will only keep personal information for as long as it is required to fulfill the purpose described in this Privacy Policy, or as is required or permitted by law. Information disclosed to third parties for the purpose of delivering service to a Luxus Partner, is requested to be destroyed after two weeks following its use. When information is no longer required it is thoroughly and properly destroyed. Any requests to be removed from our database are handled immediately. Whether electronic, or on paper, all files containing personal information are kept under strict security measures. We restrict access to personal information to those employees and contractors who need to access it to perform their job functions. We attempt to collect and use information that is accurate, up-to-date, and as complete as possible.
OUR POLICIES FOR SHARING CERTAIN TYPES OF PERSONAL INFORMATION IN SPECIFIC LIMITED CIRCUMSTANCES
It is our policy never to disclose personal information to any third parties, except as it relates to the delivery of service. Personal information will only be used by an authorized representative of Luxus for the purpose of contacting you, as long as you maintain an interest in receiving those communications. If at any point you do not wish to receive our communications, you will be removed from our database.
If Luxus wishes to use or disclose your personal information for any new business purpose, it will ask for your consent and it will not use or disclose your personal information for that new purpose until it has received your consent.
Unauthorized disclosure of company information by Luxus Team Members is not permitted. All Luxus Team Members are required to keep the business activities of Luxus strictly confidential, including protecting the privacy of our Partners and the security of our properties. All Luxus Team Members must be familiar with, and abide by the Company’s Privacy Policy.
ACCESS TO RECORDS CONTAINING PERSONAL INFORMATION
Customers of Luxus have a right of access to their own personal information in a record that is in Luxus’custody or under its control, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act (PIPA) (the “Act”) to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.
If Luxus refuses a request in whole or in part, it will provide the reasons for the refusal. In some cases where exceptions to access apply, Luxus may withhold that information and provide the customer with the remainder of the record.
A customer may make a request for access to his/her personal information in writing to Luxus’ Privacy Officer. A customer must provide sufficient information in his/her request to allow Luxus to identify the personal information sought by the customer.
A customer may also request information about Luxus’ use of their personal information and any disclosure of that information to persons outside Luxus.
A customer may also request a correction of an error or omission in his/her personal information. Luxus will respond to a customer’s request within 45 calendar days, unless an extension is granted.
HOW TO CONTACT US
If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact Luxus’ Privacy Officer. To protect your privacy and security, we take reasonable steps to verify your identity before granting access to information held by us or making corrections.
THE LUXUS GROUP PRIVACY OFFICER
Our Privacy Officer may be contacted by email at danielle@luxusgroup.com or if you prefer in writing at the following address:
Attention: Privacy Officer
The Luxus Group
#208, 134 Pembina Road
Sherwood Park, AB T8H 0M2
